Last updated: January 25, 2023
Lustracom is, at its core, an open community dedicated to bringing the world closer together by fostering meaningful, shared experiences among people from all parts of the world. Our community includes millions of people from virtually every country on the globe. It is an incredibly diverse community, drawing together individuals of different cultures, values, and norms.
The Lustracom community is committed to building a world where people from every background feel welcome and respected, no matter how far they have traveled from home. This commitment rests on two foundational principles that apply both to Lustracom’s reltors, landlords, hosts and guests: inclusion and respect. Our shared commitment to these principles enables all members of our community to feel welcome on the Lustracom platform no matter who they are, where they come from, how they worship, or whom they love. Lustracom recognizes that some jurisdictions permit, or require, distinctions among individuals based on factors such as national origin, gender, marital status or sexual orientation, and it does not require hosts to violate local laws or take actions that may subject them to legal liability. Lustracom will provide additional guidance and adjust this nondiscrimination policy to reflect such permissions and requirements in the jurisdictions where they exist.
While we do not believe that one company can mandate harmony among all people, we do believe that the Lustracom community can promote empathy and understanding across all cultures. We are all committed to doing everything we can to help eliminate all forms of unlawful bias, discrimination, and intolerance from our platform. We want to promote a culture within the Lustracom community—realtors, landlords, hosts, guests and people just considering whether to use our platform—that goes above and beyond mere compliance. To that end, all of us, Lustracom employees, hosts and guests alike, agree to read and act in accordance with the following policy to strengthen our community and realize our mission of ensuring that everyone can belong, and feels welcome, anywhere.
- Inclusion – We welcome people of all backgrounds with authentic hospitality and open minds. Joining Lustracom, as a host or guest, means becoming part of a community of inclusion. Bias, prejudice, racism, and hatred have no place on our platform or in our community. While hosts are required to follow all applicable laws that prohibit discrimination based on such factors as race, religion, national origin, and others listed below, we commit to do more than comply with the minimum requirements established by law.
- Respect – We are respectful of each other in our interactions and encounters. Lustracom appreciates that local laws and cultural norms vary around the world and expects hosts and guests to abide by local laws, and to engage with each other respectfully, even when views may not reflect their beliefs or upbringings. Lustracom’s members bring to our community an incredible diversity of background experiences, beliefs, and customs. By connecting people from different backgrounds, Lustracom fosters greater understanding and appreciation for the common characteristics shared by all human beings and undermines prejudice rooted in misconception, misinformation, or misunderstanding.
Specific Guidance for Realtors, Landlords and Hosts in the United States
As a general matter, we will familiarize ourselves with all applicable federal, state, and local laws that apply to housing and places of public accommodation. Some jurisdictions may have additional legal requirements that expand or limit the civil right protections of the user community. Hosts are required to comply with such legal requirements. Realtors, Landlords and Hosts should contact Lustracom customer service if they have any questions about their obligations to comply with this Lustracom Nondiscrimination Policy. Lustracom will release further discrimination policy guidance for jurisdictions outside the United States in the near future. Guided by these principles, our U.S realtor, landlord and host community will follow these rules when considering potential buyers, tenants and guests:
Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status
- Lustracom hosts may not:
- Decline a booking based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
- Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
- Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Gender Identity
Lustracom does not assign a gender identity to our users. We consider the gender of individuals to be what they identify and/or designate on their user profiles, and we expect our Lustracom community to do the same. This includes respecting the pronouns (he/him, she/her, they/them, etc.) any users within the community identify themselves with.
- Lustracom realtors, sellers, landlords and hosts may not:
- Decline a booking from a guest based on gender identity unless the host shares living spaces (for example, bathroom, kitchen, or common areas) with the guest.
- Impose any different terms or conditions based on gender unless the host shares living spaces with the guest.
- Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of gender, unless the host shares living spaces with the guest.
- Lustracom realtors, sellers, landlords and hosts may:
- Make a unit available to guests of the host’s gender and not the other, where the host shares living spaces with the guest.
Age and Familial Status
- Lustracom realtors, sellers, landlords and hosts may not:
- Impose any different terms or conditions or decline a reservation based on the guest’s age or familial status, where prohibited by law.
- Lustracom realtors, sellers, landlords and hosts may:
- Provide factually accurate information about their listing’s features (or lack of them) that could make the listing unsafe or unsuitable for guests of a certain age or families with children or infants.
- Note in their listings applicable community restrictions (e.g., senior housing), regulations, or laws that prohibit guests under a particular age or families with children or infants.
Disability
- Lustracom realtors, sellers, landlords and hosts may not:
- Decline a guest based on any actual or perceived disability.
- Impose any different terms or conditions based on the fact that the guest has a disability.
- Substitute their own judgment about whether a unit meets the needs of a guest with a disability for that of the prospective guest.
- Inquire about the existence or severity of a guest’s disability, or the means used to accommodate any disability. If, however, a potential guest raises his or her disability, a host may, and should, discuss with the potential guest whether the listing meets the potential guest’s needs.
- Prohibit or limit the use of mobility devices.
- Charge more in fees for guests with disabilities, including pet fees when the guest has a service animal.
- Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of the fact that the guest has a disability.
- Refuse to communicate with guests through accessible means that are available, including relay operators (for people with hearing impairments) and e-mail (for people with vision impairments using screen readers).
- Refuse to provide reasonable accommodations, including flexibility when guests with disabilities request modest changes in your house rules, such as using an available parking space near the unit. When a guest requests such an accommodation, the host and the guest should engage in a dialogue to explore mutually agreeable ways to ensure the unit meets the guest’s needs.
- Lustracom realtors, sellers, landlords and hosts may:
- Provide factually accurate information about the unit’s accessibility features (or lack of them), allowing for guests with disabilities to assess for themselves whether the unit is appropriate to their individual needs.
Personal Preferences
- Lustracom realtors, sellers, landlords and hosts may:
- Except as noted above, Lustracom hosts may decline a booking based on factors that are not prohibited by law. For example, except where prohibited by law, Lustracom hosts may decline a booking with pets, or to guests who smoke.
- Require guests to respect restrictions on foods consumed in the listing (e.g., a host who maintains a Kosher or vegetarian kitchen may require guests to respect those restrictions). These restrictions should be stated clearly in your house rules. For example, an Lustracom host may turn down a guest who wants to smoke in a unit, or place limits on the number of guests in a unit.
When guests are turned down. Hosts should keep in mind that no one likes to be turned down. While a host may have, and articulate, lawful and legitimate reasons for turning down a potential guest, it may cause that member of our community to feel unwelcome or excluded. Hosts should make every effort to be welcoming to guests of all backgrounds. Hosts who demonstrate a pattern of rejecting guests from a protected class (even while articulating legitimate reasons) undermine the strength of our community by making potential guests feel unwelcome, and Lustracom may suspend hosts who have demonstrated such a pattern from the Lustracom platform.
Additional Considerations
The Nondiscrimination Policy applies to all parts of the Lustracom business. We recognize there are additional considerations that need to be made for varied offerings in the Lustracom Community. Here, we have included a few considerations that speak to those instances:
Experiences
Gender Exemption:
- Lustracom Experience realtors, sellers, landlords and hosts may offer a single gender experience if it is necessary to create a safe space (one that does not incite harm or danger and one that is not illegal), protect the safety and privacy of participants, and/or comply with legal or cultural requirements.
Accessibility / Disability / Reasonable Accommodations:
Due to the broad range of Experience offerings, Lustracom Experience realtors, sellers, landlords and hosts may need to inquire about guests’ abilities to participate in certain physical activities or inquire about guests’ accommodation needs to best prepare their Experiences. Additionally, we encourage Experience hosts to:
- Provide factually accurate information about the physical nature of an Experience to allow guests to assess for themselves whether the Experience is appropriate given their individual needs.
- Actively engage with guests who have disclosed disabilities and/or have questions regarding the accessibility of an experience, and to consider reasonable accommodation requests.
- Seek opportunities to provide reasonable accommodations where accommodating a request would not substantively change the nature of the activity.
