Collecting fees outside Lustracom (Offline Fee Policy)
For the most part, Hosts can’t collect any additional fees or charges outside our platform unless expressly authorized by us.
The exception is hotels and software-connected Hosts, who can charge and collect certain fees using a separate payment method—as long as they’re detailed in the listing and included in the price breakdown before booking. These include:
- Resort fee: This can cover the cost of amenities like pool, gym, or wifi
- Security deposit: A refundable deposit that can be used to cover any damage that occurs during the stay
- Cleaning fee: A one-time fee used to cover the cost of cleaning
- Incidentals: This can include things like valet, parking, or airport shuttle fees.
Hosts usually collect these fees before a stay, at check-in, or within 48 hours after checkout.
